Refund policy
30 DAY RETURNS POLICY
At Modi The Label, we aim to provide high quality products and a seamless shopping experience. Please review the information below regarding returns and refunds.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
Under Australian Consumer Law, you are entitled to a repair, replacement or refund if an item is faulty, not as described, unsafe, or does not meet acceptable quality standards.
Return Eligibility
Returns must be initiated within 30 days of delivery.
To be eligible for a return, items must be:
β’ Unworn, unwashed and unaltered
β’ In original condition with tags attached
β’ Returned with original packaging
Return Processing Time
Once your return has been received at our warehouse, please allow up to 10 business days for the item to be inspected and processed.
You will be notified via email once your return has been assessed and finalised.
Β Processing times may vary during peak periods.
Accepted Return Reasons
Change of Mind or Incorrect Size
Change of mind or incorrect size returns are eligible for:
β’ Store credit with a 36 month expiry
β’ Exchange, subject to availability
Refunds are not issued for change of mind or incorrect size returns.
Faulty Items
If your item is faulty, defective or not as described, please contact us as soon as possible.
Faulty items are eligible for:
β’ Refund
β’ Replacement
β’ Store credit
Remedies are provided in accordance with applicable consumer laws.
Sale Items
Items marked Sale, Final Sale, or Non Returnable are not eligible for change of mind returns.
This does not affect your rights if an item is faulty or does not meet consumer guarantees.
Return Process
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Submit your return request via our Returns Portal
or email hello@modithelabel.com with your order number and reason for return -
Once approved, pack the item securely with all original packaging
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Send your return to the address provided by our Customer Service Team
PO Box 76
Stepney SA 5069
Australia
Please include your name and order number inside the parcel to avoid delays.
Return Shipping
β’ Customers are responsible for return shipping costs for change of mind or incorrect size returns
β’ We recommend using a trackable shipping service
β’ Original shipping fees are non refundable unless required by law
For faulty items, return shipping costs will be assessed in line with consumer law requirements.
Store Credit and Exchanges
Approved change of mind or incorrect size returns will be issued as:
β’ Store credit with a 36 month expiry, or
β’ Exchange, subject to availability
Store credit is issued once the returned item has been received and inspected.
Non Returnable Items
We do not accept returns for:
β’ Sale or final sale items (unless faulty)
β’ Items returned outside the 30 day window
β’ Items that have been worn, washed or altered
β’ Items without original tags or packaging
β’ Items showing damage not related to a manufacturing fault
International Returns
β’ International customers are responsible for all return shipping costs, duties and taxes
β’ Faulty international items may be returned for a refund, replacement or store credit following inspection
Contact
If you have any questions regarding returns, please contact us at hello@modithelabel.com
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